Support

How can we help?

Search our help centre or browse topics below.

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Browse topics

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Getting Started

Set up your account and track your first bus

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Alerts & Notifications

Configure arrival alerts and push notifications

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Routes & Tracking

Understand how real-time tracking works

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Account & Security

Manage your profile, password, and privacy

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Safety

Learn about our safety guidelines and reporting

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Billing

Lorryfare is free — no billing questions needed!

FAQs

Frequently asked questions

Safety

Your safety matters to us.

Lorryfare is a tracking tool, not a booking platform. We never share your personal location or identity with drivers. All tracking is anonymous.

  • ✓Anonymous passenger tracking
  • ✓No personal data shared with drivers
  • ✓Report unsafe bus behaviour in-app
  • ✓Data encrypted in transit and at rest
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Report an issue

Encountered unsafe driving or a problem on a route?

Contact Safety Team

Contact

Still need help?

Send us a message and we'll get back to you within 24 hours.